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National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited


Course Details

Date: 7 & 14 August 2020
Time: 9.30am to 1.00pm
Location: 12 Arumugam Road, LTC Building B, 02-12A, S 409958.
(MacPherson CC & DT MRT Exit B, Beside Caltex Station. Bus Stop:24,28,43,70,76,80,135,154,137)



age 50 and above

Course Fee $210 $42
(Plus receive $50 NTUC FairPrice voucher!)


Course Objectives

Relationship building is the process of individuals developing their diverse life skills in social and business networks. The ability to communicate, empathise and motivate others is a fundamental skill that is the basis for building trust, influencing, closing deals, and sustaining social and business relationships across different generations and diverse cultures in Singapore.

Learning Outcome

Participants will be better able to listen more effectively and handle conflicting situations resulting in win-win outcomes. Provide positive Feedback on what is done right and constructive feedback on what is done incorrectly to encourage a willingness to maintain good performance and correct mistakes made.

Topics Covered

Communication (3.5 Hours) What Turns People on and What Turns People Off. Effective Listening. What it is and Why it is important. How and when to Listen Effectively. Benefits and Pitfalls in Listening Effectively. Handling Conflict Situations. What is a Conflict Situation? Why it is important to handle it well. How to resolve a conflict situation with a win-win outcome. When to Handle Conflicts. Benefits and Pitfalls to avoid.

Motivation (3.5 hours) • Giving Credit when due- it is effect on people. • What is Giving Credit? • How and when to Give Credit effectively. • Benefits and Pitfalls to avoid. • What is Constructive Feedback? • Constructive Feedback and its effect on a performer.


Training Delivery Method

ENTRY Behaviour: Participants give their approaches to a current or past problem (1.5 Hours).
EXPLANATION: Facilitator imparts a new approach to address the problem (2.0 Hours).
EXERCISE: Participants work on exercises designed to internalise and translate concepts into practice (2.0 hours).
APPLICATIONS: Participants use the new concepts and practices learnt to the problems they raised (1.5 hours).

Trainer: Mr. Ong Teong Wan

Academic Qualifications: BA, Dip Ed (Singapore), Post Grad Teacher Trainer (Oxford), MBA (International Business) Univ of Southern California, USA. Certification: Certified Instructor-Kepner Tregoe Associates, Certified Facilitator-Louis Allen Management Systems.

26 years Corporate Training Consultant, SIM. Training Experience: Founding President, STADA. 5 years Group Director (HR) Union Carbide Group in Singapore. 5 years Area Training Manager, National Semi-Conductor Singapore. 5 years Teachers Training College Lecturer/Professional Staff SEAMEO Innotech Centre.

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