Details

Category: News Highlight

Last Updated: 22 July 2020

National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited

Course Details

Date: 21 & 28 August 2020
Time: 9.30am to 1.00pm
Location: 12 Arumugam Road, LTC Building B, 02-12A, S 409958
(MacPherson CC & DT MRT Exit B, Beside Caltex Station. Bus Stop:24,28,43,70,76,80,135,154,137)

Fees

Course Objectives

Performance Management is about motivating individuals to improve their performance and value add to the team. The key is about getting results by understanding people behaviours and what matters to them. It is about getting individuals acceptance of goals and standards. "What is to be achieved and what is in for me" and "How can I contribute and how it is to be achieved".

Learning Outcome

At the end of the session, participants will be better able to identify skills and knowledge deficiencies leading to performance that is below expectations. Participants will be better able to identify the cause or lack of willingness leading to performance that is below expectations.

Topics Covered

Elements of People Performance (3.5hrs)

• When to Coach and when to Counsel 
• The Process of People Coaching
• Describing a Problem
• Finding cause of a problem
• Looking for solutions
• Implementing Solutions 
• The importance of Follow Up and Reinforcement

Surfacing an Attitude Problem (3.5hrs)

• The Process of Performance Counselling
• Understanding Defensiveness
• Techniques for reducing defensiveness
• Creating a Willingness to Change
• Follow Up and Reinforcement

Training Delivery Method

ENTRY Behaviour: Participants give their approaches to a current or past problem (1.5 Hours).
EXPLANATION: Facilitator imparts a new approach to address the problem (2.0 Hours).
EXERCISE: Participants work on exercises designed to internalise and translate concepts into practice (2.0 hours).
APPLICATIONS: Participants use the new concepts and practices learnt to the problems they raised (1.5 hours).

Trainer: Mr. Ong Teong Wan

Academic Qualifications: BA, Dip Ed (Singapore), Post Grad Teacher Trainer (Oxford), MBA (International Business) Univ of Southern California, USA. Certification: Certified Instructor-Kepner Tregoe Associates, Certified Facilitator-Louis Allen Management Systems.

26 years Corporate Training Consultant, SIM. Training Experience: Founding President, STADA. 5 years Group Director (HR) Union Carbide Group in Singapore. 5 years Area Training Manager, National Semi-Conductor Singapore. 5 years Teachers Training College Lecturer/Professional Staff SEAMEO Innotech Centre.

Details

Category: News Highlight

Last Updated: 15 June 2020

Silver Caregivers Co-operative Limited (SCCL) is a co-operative that hopes to better the quality of life of caregivers through Workshops, Courses, Talks, as well as to become a one-stop centre of information in their caregiving roles in Singapore. SCCL is currently the leading Psycho-Social Course Provider for caregivers.

SCCL champions the cause of caregivers, especially the sandwiched group (refers to caregivers who are not within the bottom 5% of the economic ladder), by empowering them with relevant holistic skill sets.

Through collaboration with various organizations, it hopes to provide a series of workshops, seminars and public forums to support and prepare them socially and mentally to be effective caregivers.

Join the co-op's tea sessions to learn more about the different areas pertaining to caregiving!

DETAILS

FEES

REGISTRATION

For more information, please contact Regina @ 9830 3165 or email to [email protected].

Details

Category: News Highlight

Last Updated: 21 July 2020

National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited

Course Details

Date: 7 & 14 August 2020
Time: 9.30am to 1.00pm
Location: 12 Arumugam Road, LTC Building B, 02-12A, S 409958.
(MacPherson CC & DT MRT Exit B, Beside Caltex Station. Bus Stop:24,28,43,70,76,80,135,154,137)

Fees

Course Objectives

Relationship building is the process of individuals developing their diverse life skills in social and business networks. The ability to communicate, empathise and motivate others is a fundamental skill that is the basis for building trust, influencing, closing deals, and sustaining social and business relationships across different generations and diverse cultures in Singapore.

Learning Outcome

Participants will be better able to listen more effectively and handle conflicting situations resulting in win-win outcomes. Provide positive Feedback on what is done right and constructive feedback on what is done incorrectly to encourage a willingness to maintain good performance and correct mistakes made.

Topics Covered

Communication (3.5 Hours) What Turns People on and What Turns People Off. Effective Listening. What it is and Why it is important. How and when to Listen Effectively. Benefits and Pitfalls in Listening Effectively. Handling Conflict Situations. What is a Conflict Situation? Why it is important to handle it well. How to resolve a conflict situation with a win-win outcome. When to Handle Conflicts. Benefits and Pitfalls to avoid.

Motivation (3.5 hours) • Giving Credit when due- it is effect on people. • What is Giving Credit? • How and when to Give Credit effectively. • Benefits and Pitfalls to avoid. • What is Constructive Feedback? • Constructive Feedback and its effect on a performer.

Training Delivery Method

ENTRY Behaviour: Participants give their approaches to a current or past problem (1.5 Hours).
EXPLANATION: Facilitator imparts a new approach to address the problem (2.0 Hours).
EXERCISE: Participants work on exercises designed to internalise and translate concepts into practice (2.0 hours).
APPLICATIONS: Participants use the new concepts and practices learnt to the problems they raised (1.5 hours).

Trainer: Mr. Ong Teong Wan

Academic Qualifications: BA, Dip Ed (Singapore), Post Grad Teacher Trainer (Oxford), MBA (International Business) Univ of Southern California, USA. Certification: Certified Instructor-Kepner Tregoe Associates, Certified Facilitator-Louis Allen Management Systems.

26 years Corporate Training Consultant, SIM. Training Experience: Founding President, STADA. 5 years Group Director (HR) Union Carbide Group in Singapore. 5 years Area Training Manager, National Semi-Conductor Singapore. 5 years Teachers Training College Lecturer/Professional Staff SEAMEO Innotech Centre.

Details

Category: News Highlight

Last Updated: 08 September 2020

Singapore National Co-operative Federation (SNCF) is organising the scheduled classes in September 2020 for the Basic Financial Accounting Modules 1 – 3.

• Module 1 – Financial Accounting (1 day)
• Module 2 – Management Accounting (1 day)
• Module 3 – Current issues in finance and accounting related to Credit Co-operatives (0.5 day)

Who should take this course?

Managers and professionals in Co-operatives who have limited prior exposure to accounting and finance training, or as a refresher, are invited to attend this course.

With the different curriculum of the modules, Non-Credit Co-operatives are advised to take Modules 1 & 2 and the Credit Co-operatives to take all 3 modules.

Training Details

Registration

Please download the registration form (Appendix 1) and email to us at [email protected] by Tuesday, 15 September 2020. For further information, please contact your respective Relationship Manager.

 Disclaimer:

• If the minimum number of attendees for these classes is not met, the class will be cancelled or postponed till further notice.
• SNCF reserves the right to make changes to any of the above details.

Details

Category: News Highlight

Last Updated: 14 July 2020

National Silver Academy (NSA) Course Details
Training Provider: Singapore Professionals and Executive Co-operative Limited

Learners are living in an environment where job success involves external interaction such as participation, communication, and cooperation. In such an environment, learners realise they need a language of both the heart and the head which will involve dealing with people as they themselves learn. Act with Tact is crucial to harmony and greater productivity in the workplace!

Course Details

Date: 27 - 28 July 2020 (Monday & Tuesday)
Time: 10.00am to 5.00pm
Location: Online

Fees

 
Learning Outcome

Cultivate inspiring teamwork, to act with tact, using the special language of the virtues.

• Identify teachable moments where the language of tact can be spoken
• Identify and draw clear boundaries to manage workplace behaviour
• Honor their own spirit (feelings) and those of others
• Listen and companion others around them

Course Outline

Module 1 Speak the Language of the Virtues

How to say anything with Tact

1. How to acknowledge a virtue when they see someone practicing it. Eg. “You were careful with the measurements...”, rather than “lucky you were not careless”
2. How to guide and correct by naming the virtue involved while avoiding habits that shame and humiliate. Saying “What could you do to be helpful right now?” names the virtue whereas “Why are you so forgetful/lazy etc?” shames the employee

• • • How to “catch” the employee /trainee doing the things right and acknowledge their efforts to improve at teachable moments
    • How to recognize that teachable moments are moments of awareness where the manager /trainer see or create an opportunity for the employee/trainee to master a virtue or character trait
      

Module 2 Set Clear Boundaries

• Understand why employees/trainees need clear boundaries to work effectively.
• How do managers/leaders establish boundaries that are specific, positive, and consistent?
• How to set consequences that are restorative rather than retributive, and educative rather than punitive for the employee/trainee
• How to communicate rules clearly, making sure that the recipient understands the reasons they are receiving a consequence if rules are broken
  

Module 3 Honour the Spirit

• How to respect and honor that which makes each person unique, that is, their participation, importance, and self-esteem
• How to create special times with special rituals to enhance the employee/trainee’s attitude and sense of belonging
  
  

Module 4 Listening and Companioning

• How to ask door-opening questions to initiate conversations, questions that are open-ended & non-judgmental
• How to practice listening and receptive silence
• How to help employees identify which virtues might be useful to them in resolving their own issues rather than having their supervisors/teachers solve all their problems for them.

Trainer

Phyllis Chew Ph.D. ACTA certified, taught at various public schools in Singapore before her professorial tenure at the National Institute of Education. She is a recipient of the Teacher of the Year Award, The Teaching Excellence Award as well as MCD’s Distinguished Long Service Award for Volunteerism.

Details

Category: News Highlight

Last Updated: 15 June 2020

RMC (Registered Management Consultant) is a Enterprise Singapore-Recognised certification programme for management consultants aligned to TR 43:2015 Management Consultants Technical Reference. It has been put together by Certified Managements Consultants from the Institute of Management Consultants (Singapore), a non-profit organization, with the objective to recognise skills, knowledge and competency in the field of management consultancy, and promote high standards of professional and ethical conduct by Registered Management Consultants of the management consulting profession. The RMC is a mark of quality and professionalism developed by Certified Management Consultants for Management Consultants in Singapore. This course is also meant for professionals and managers who wish to gain knowledge in Management Consulting methodologies and practices to improve their diagnostic and analytical skills to enhance their work performance in organisations.

Course Objectives

The RMC Management Consulting Course is specially designed to:

1. Equip participants with the basic skills, methodologies and practices of professional management consulting.
2. Meet the needs of candidates intending to acquire the knowledge and skills relevant to achieving the Registered Management Consultant (RMC) examination and certification.
3. Achieve high standards of competence in areas that confers upon the participant an accredited status of having achieved the required prerequisite of knowledge and skills relating to the provision of professional management consulting services complying with the TR-43 Management Consultants Technical Reference.

Who Should Attend?

Individuals who wish to sit for the RMC Exam and thereafter apply to be certified as a Registered Management Consultant by the Institute of Management Consultant (Singapore). Managers, Executives or Professionals who wish to acquire knowledge and skills in management consulting methodologies and practices.

Admission is open to individuals with diploma or above.

Course Details

Date: 22 to 24 July 2020
Time: 9.00am to 5.30pm
Venue: TBC

Fees

Course Contents

• Business of Management Consulting
• Consulting Standards and Process
• RMC Code of Professional Conduct
• Government Assistance Schemes
• Offering – Scope, Propose and Contract
• Execution – Diagnose, Recommend and Acceptance
• Execution – Implementation
• Closure – Review, Conclude, Report Writing
• Consultancy Tools and Techniques
• Ongoing Consulting Activities
• Managing Client-Consultant Relationships

Award of Certificate of Attendance Criteria

To qualify for the award of the RMC Management Consulting Course Certificate of Attendance, the candidate must achieve at least 75% attendance.

RMC Written Exam

Participants who wish to apply for RMC Certification shall register with the RMC Certification Board of the Institute of Management Consultants and sit for the RMC Written Exam within 6 months from the last day of the course. To qualify for RMC Certification requirements, participants must score at least 70% during the written exam.

For more information, please contact Mabel or Bobby at 64223767.